Last Updated: October 31, 2025

Your Privacy Matters: The Union Paint is committed to protecting your privacy and personal information. This Privacy and Cookie Policy explains how we collect, use, store, and protect your information when you visit our website or contact us for painting services.

1. About This Policy

This Privacy and Cookie Policy applies to information collected through The Union Paint website and through any communications you have with us regarding our residential and commercial painting services in Calgary, Alberta. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Submit a quote request or contact form
• Call or email us to inquire about our services
• Request an appointment or consultation
• Communicate with us through any channel

This information may include:

• Name
• Email address
• Phone number
• Mailing address or service location
• Project details and preferences
• Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visits

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, provide quotes, schedule appointments, and deliver painting services
• Communication: To contact you regarding your service requests, appointments, project updates, and follow-ups
• Business Operations: To maintain records, process payments, and manage our business relationships
• Website Improvement: To analyze website usage and improve our online presence and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: With your consent, to send you information about our services, promotions, or company updates

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Please note that blocking or deleting cookies may impact your experience on our website and limit certain functionalities.

4.4 Third-Party Analytics

We may use third-party analytics services such as Google Analytics to help us understand website traffic and usage patterns. These services use cookies to collect information that helps us improve our website. The information collected is typically anonymized and aggregated.

5. How We Share Your Information

The Union Paint does not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as payment processors, scheduling tools, or email service providers), provided they agree to keep your information confidential
• Legal Requirements: When required by law, court order, or other legal processes, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business Transfers: In connection with a merger, acquisition, or sale of company assets, your information may be transferred to the new entity
• With Your Consent: With your explicit consent for any other purpose

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission protocols (SSL/TLS encryption)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Customer information for the duration of our business relationship and for a reasonable period thereafter
• Quote requests and inquiries for up to 2 years
• Financial records as required by Canadian tax and business regulations
• Website analytics data in aggregated form indefinitely

8. Your Privacy Rights

Under Canadian privacy laws, including Alberta’s Personal Information Protection Act (PIPA), you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to legal and contractual obligations
• Withdrawal of Consent: You may withdraw your consent to our use of your information at any time, subject to legal or contractual restrictions
• Opt-Out: You may opt out of receiving marketing communications from us at any time

To exercise any of these rights, please contact us using the information provided at the end of this policy.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

10. Third-Party Websites

Our website may contain links to third-party websites for your convenience. This Privacy and Cookie Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. International Data Transfers

Your information is collected and stored in Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where data protection laws may differ from those in your jurisdiction.

13. Do Not Track Signals

Some web browsers have a “Do Not Track” feature that signals to websites you visit that you do not want your online activity tracked. Our website does not currently respond to Do Not Track signals.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy or our data practices, please contact us:

The Union Paint
Calgary, Alberta, Canada
Email: info@unionpaint.com
Phone: 

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.